Thank you for shopping with Valtis Sports. This policy explains how we ship your order, how free local pickup works, and what to do if you need to return or exchange an item. If you have any questions, email us at info@valtissports.com.
Shipping
Valtis Sports currently ships orders within the United States, including Alaska, Hawaii, and APO/FPO/DPO military addresses.
- Processing time: Orders are typically processed within 1–3 business days, excluding weekends and holidays.
- Contiguous United States: Standard shipping is $5.95. Orders of $50 or more after discounts ship free.
- Alaska, Hawaii, and APO/FPO/DPO addresses: Standard shipping is $12.00. Because of higher carrier costs, these destinations are not eligible for free shipping.
- Promotional orders: Certain promotional offers require a $75 minimum after discounts to qualify for free shipping. Your shipping options and costs are always shown at checkout before you pay.
- Delivery times: Delivery times vary by destination and carrier. Delivery dates are estimates and are not guaranteed.
- Tracking: When available, tracking information is emailed to you once your order ships.
Local Pickup
Local Pickup — FREE
Free local pickup is available in Orange County, CA. Pickup location and instructions will be provided after your order is confirmed.
To use local pickup, choose Local Pickup at checkout. After your order is confirmed, we will contact you by email to arrange pickup.
Returns
We accept returns within 30 days of delivery.
- Hats must be unworn, unused, and in original condition, with original tags and packaging where applicable.
- Socks must be unopened, unused, and in their original packaging.
- Contact us first: Please email info@valtissports.com with your order number before sending anything back. We will confirm whether your return is approved and how to send it. Returns sent without approval may not be accepted.
- Return shipping: Customers are responsible for return shipping costs unless an item arrived damaged, defective, or incorrect.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please email info@valtissports.com within 30 days of delivery. Include your order number and photographs of the item and packaging. Valtis will cover return shipping and arrange an appropriate replacement or refund.
Refunds
Once your return is received and inspected, we will let you know whether it has been approved. Approved refunds are issued to your original payment method. Original shipping charges are nonrefundable unless the return is the result of a Valtis error. Please allow additional time for your bank or card issuer to process and post the refund.
Exchanges
Need a different size or color? Exchanges are subject to inventory availability. Email info@valtissports.com with your order number and the item you would like before sending anything back, and we will confirm the next steps.
Contact
For questions about shipping, local pickup, returns, or exchanges, email info@valtissports.com. Please include your order number with every request.